This is a policy template for a merchant and its customers, not a sales contract between Aster and visitors to this website.
Store policies are templates for merchants to adapt and review against their actual seller, products and sales markets.
1. Merchant, regions and product types
Seller: example. Warehouse or dispatch location: example. Delivery countries and restrictions: example. Contact: support@example.com. This draft applies to enabled physical shipping; digital delivery must be separately explained on the product page. Unsupported destinations and categories must be identified before checkout rather than taking payment and invoking undisclosed restrictions. Product origin, dispatch location and merchant incorporation must not be confused.
2. Handling, dispatch and arrival
Order processing time is example, cutoff and timezone example, carrier example, estimated transit example, and business days and holidays example. Dispatch means handing goods to the carrier; delivery means customer receipt and must be stated separately. Preorders or customized goods require reasonably supported dates and payment arrangements. Merchants must not base delivery promises only on AI forecasts, and checkout confirmation retains the promise shown at purchase.
3. Charges and split shipments
Shipping charges, free-shipping conditions, remote-area charges and optional express costs are disclosed before payment. Merchant-initiated split shipments do not create unapproved extra charges; packages receive separate tracking and estimates. A more expensive service requires an active choice and clear price, without preselected insurance or protection. Refunds allocate original and return shipping under applicable rules.
4. Delays and the applicable US branch
For orders covered by the US FTC Mail, Internet, or Telephone Order Merchandise Rule, the merchant needs a reasonable basis for dispatch within the promised period. Without a stated dispatch time, the usual default is dispatch within 30 days after receipt of a properly completed order, subject to the rule’s specific exceptions. An inability to dispatch on time requires a compliant delay notice and cancellation with prompt-refund options before the applicable deadline. Further or extended-delay consent rules require specific configuration. The proposal prefers an express customer choice rather than treating silence as universal consent.
5. EU delivery and other markets
Under applicable EU consumer rules, delivery normally must occur no later than 30 days after contract formation unless otherwise agreed. Additional reasonable time, exceptions allowing immediate termination and refunds follow local implementing rules when delivery obligations are breached. “Delivery” here differs from “dispatch” under the US rule above. The UK, India and other markets require their own applicable-law configuration and do not automatically adopt EU or US rules through this template.
6. Loss, damage and address issues
For lost, damaged or misdelivered goods, contact support@example.com. We investigate and provide legally appropriate remedies rather than only requiring you to negotiate with the carrier. Delivery records, photos and tracking are evidence to assess, not automatic final proof. You may request an address correction before dispatch; after dispatch we explain feasibility and any actual fee agreed in advance. Noncollection or address error does not automatically justify retaining all payment; actual costs and consumer-protection rules govern.
7. Customs, importer and taxes
Before cross-border purchases, disclose importer responsibilities example, whether duties and taxes are included example, clearance charges example, restricted categories and necessary recipient data. Consumer-paid import charges require clear, understandable disclosure of possible costs and the calculation basis. Costs allocated to the merchant cannot be shifted after delivery. Customs delays require communication and do not remove promised or statutory refund and consumer remedies.
8. Records and contact
The merchant retains order promises, delay notices, customer choices, tracking and refund records to resolve disputes and meet necessary legal obligations without excessive retention. Status is based on actual carrier events and human verification, and the AI assistant must not fabricate dispatch or delivery. Version: draft-2026-10-10. Operative date: example. Human support hours: example. Contact: support@example.com.