This is a policy template for a merchant and its customers, not a sales contract between Aster and visitors to this website.
Store policies are templates for merchants to adapt and review against their actual seller, products and sales markets.
1. Seller and template status
This is a template for merchant and local-counsel review and is not yet operative. Store example is operated by example; registration number example, registered address example, trading and complaint address example, telephone example, email support@example.com, website https://example.com and tax number example. Checkout must identify the actual seller. Aster provides software and is ordinarily neither the product seller nor a custodian of sale proceeds. Your sales contract is with the identified merchant, without limiting any party’s statutory duties arising from its actual conduct.
2. Product information and scope
These terms cover physical products identified on product and checkout pages and digital content or services only when expressly enabled and explained. Key characteristics, specifications, materials, sizes, compatibility, restrictions, price, availability and required safety warnings must be shown before purchase. Reasonable screen-color variation does not change promised specifications. The merchant must not rely only on AI-generated statements for regulated products, certifications, performance claims or legal rights.
3. Ordering, payment obligation and confirmation
Before submitting an order, you can review and correct items, quantities, address, shipping and payment details; the final button must clearly indicate an obligation to pay. The contract forms when the store sends express acceptance, clearly distinguished from a mere request-received message. Availability and price must be checked before acceptance, without an indefinite acceptance option. If an already-paid order cannot be accepted, we promptly explain and return the relevant payment in full. We provide a retainable copy of the order, price, terms version and cancellation information.
4. Prices, currency and payment
The payable total, transaction currency, applicable tax, shipping and necessary charges are clearly disclosed before payment; prices include tax where required. A browsing conversion is only an estimate if labeled as such, and exchange movements do not increase an accepted product price. Cards and other payment methods are processed by the PSP shown at checkout; card numbers and CVVs must not be sent through support. No future-charge mandate is created without express consent, and products, donations, insurance or subscriptions are not added automatically.
5. Delivery, risk and delays
Delivery regions, dispatch windows, estimated arrival, charges, tracking and import arrangements are disclosed on product pages, in shipping policy or at checkout. Except for special cases permitted by law, transit risk passes when you or a noncarrier third party you designate takes physical possession. If promised dispatch or delivery cannot be met, we explain a reasonable new date and available cancellation, refund or other rights without describing estimates as guarantees. Contact support@example.com for loss, damage or wrong items; a carrier delivery scan does not automatically defeat contrary evidence.
6. Withdrawal, returns and statutory protection
Applicable withdrawal, defective-product and other consumer rights follow the returns policy and mandatory law. Eligible EU distance purchases generally have a 14-day withdrawal period, with the correct start event, product exceptions and national implementation configured. Statutory defect rights do not automatically disappear because a commercial return window ended, packaging was opened or a merchant wrote “final sale.” Commercial warranties supplement statutory rights. Internal return-authorization procedures must not prevent timely exercise of legal rights.
7. Digital-content and service branch
This clause is enabled only if the store actually sells the relevant content, with access, license, compatibility, functionality, updates and restrictions disclosed before purchase. For applicable paid digital content not supplied on a tangible medium, starting before the withdrawal period ends requires prior express consent to early performance, express acknowledgment of the resulting loss of the withdrawal right and the required confirmation. Downloading or opening a file alone does not replace these conditions. Early service performance, completion and proportionate charges have different rules requiring separate requests and disclosures; the digital-content exception cannot simply be reused.
8. Errors, fraud checks and order restrictions
Obvious price errors, payment anomalies or stock shortages require human verification and notice. We may offer a corrected new proposal for your choice but may not unilaterally increase an accepted total. Specific fraud or legal risks may justify necessary and proportionate verification or temporary restrictions, without unlawful discrimination based on protected characteristics such as nationality or disability. An AI risk score alone cannot finally deny statutory rights. Paid orders that are unfulfilled or lawfully canceled must be refunded within applicable periods.
9. Support, privacy and AI
The store may use an identified AI assistant to help with queries and approved information. You can request a person or contact support@example.com; actual human support hours are example. AI replies do not change an existing contract or legal rights, and the merchant must correct errors. Personal data follows the store privacy notice; optional Cookies and marketing depend on separate choices. The existence of a privacy notice does not mean you consent to every purpose or authorize unrelated advertising.
10. Liability, applicable law and disputes
These terms do not exclude liability for the store’s fault that cannot lawfully be excluded or restrict mandatory product-safety, defect, refund, personal-injury or other consumer remedies. Proposed contract law is example and court or dispute body example, to be determined by counsel before publication. Mandatory protections of your habitual residence preserved by applicable law cannot be removed by this clause. You may contact the store, regulators or competent ADR bodies without prior permission from AI or the Platform to exercise legal remedies.
11. Version, language and changes
Template version: draft-2026-10-10. Operative date: example. The version accepted for an order applies to that order, and later changes cannot retrospectively reduce accrued rights. Chinese, English and other languages must correspond to the same approved version and satisfy applicable consumer-language requirements. If a provision is unenforceable, the remainder applies to the extent lawful, without a substitute clause used to evade mandatory protection.